Specsavers Optometrists - Katoomba

We have been going to Specsavers Katoomba for the past 2+ years as my teenage daughter has to wear glasses 24/7. We always get good service but today was exceptional and just wanted to say THANK YOU to Jacqueline. It’s 10 days before Xmas-yet another need for new glasses again, teenagers!;)-despite how busy it all is this time of year-Jacqueline was an oasis of calm and went above and beyond to solve our problems/issues-flawlessly-and was so lovely about it to boot. Five star service!⭐️⭐️⭐️⭐️⭐️

Optometrist Brilliant! Specialists great and helpful! Selection of frames Dull and Conservative and have decided IF SpecSavers don't UPDATE before my next glasses I will go elsewhere and this is after at least 10 years 😉 Also LOVE that Specsavers are supporting Fred Hollows Foundation AND the new More Sustainable Glass Cases are Great 👍 Thanks Specsavers and " I do go to Specsavers" 😀 PLEASE update your olde fashion frames! 🙏

Unprofessional and lazy. Came in early for a booked appointment during my lunch break. A gentleman at the front desk confirmed that I had arrived and told me to take a seat. 35 minutes later no one spoke to me. There were 7 staff serving 2 customers. The staff weee too busy talking about their social life than serving customers. I left and 30 minutes later no one had called to see where I was or what happened. I called them to voice my annoyance. Massive waste of my time. Very upset. Would not recommend. Go to OPSM instead. Better customer service than these unprofessional and lazy people.

Excellent customer experience at Specsavers in Katoomba. I was greeted when I entered the shop and offered assistance, that was very welcome. After patiently showing me several frames that matched the shape and size I was after, I was given the options of lens types. As I wear glasses all day everyday, I chose lightweight, suitable for all screen types, transition and multifocal. The completed glasses arrived back in the shop sooner than expected. I made an appointment at a time that suited me to get them fitted, that was another great experience. I didn't have to wait and the glasses were fitted and checked by another very pleasant and helpful optical assistant. I have been wearing them for a couple of weeks now and am very pleased to say they live up to the promise - besides being very comfortable, they do work on every screen, phone, ipad, computer and of course they also work on the written page. Great job, SpecSavers. Thank you.